Returning a Product or an Order

- If the item you received is not the one you ordered, don’t panic. You have 7 days to send us an email from this page to report the incident and we will send you a prepaid label as soon as possible to proceed with the exchange for the correct product.

- If you wish to return a compliant but unwanted product, you can return it/them up to 30 days after receipt for an exchange or refund. The shipping date of the return package is the reference.

Returning this/these products is very simple:

1. I pack my product(s) as best as possible to avoid breakage:

- I make sure to secure the products in a thick package or, better yet, in the original package.

- I write down my order number and the reason for my return on a separate piece of paper.

- I cut the return label into 2 parts, stick the half with the return address on top of the package, and keep the other part to have it stamped at the drop-off point as proof.

2. News-Parfums.com provides me with a Colissimo return label for an amount of €5.99, which will be deducted from my refund. To do this, send us a request email from this page

By making the request, I accept this condition without reservation.

I drop off my package at a Post Office or at a partner retailer whose list can be found on this page: https://www.laposte.fr/particulier/outils/trouver-un-point-de-retrait-ou-de-depot-colissimo

OR

I ship my package at my own expense to the return address News Parfums:

Returns News-Parfums.com

5 bis rue du Jeune Anacharsis

13001 Marseille

FRANCE

Upon receipt of your return, we will check your product(s) in accordance with our Return Conditions, available in our General Terms of Sale.

If the product is compliant, meaning it is new and in its original packaging, we will refund you via your original payment method or with a credit note.

In the case of a return of the order, all items from the order (samples, gifts) must be returned, otherwise a flat fee deduction of the refund for the order may apply, up to €10 including VAT.

Otherwise, we will not be able to proceed with the refund of the product(s) and we will return them to you at your expense.