Frequently Asked Questions
Are payments secure on News-Parfums.com?
During payment, your credit card number does not pass through News-Parfums.com. You enter your banking details either on the ultra-secure server of our banking establishment BNP Paribas, which handles millions of monetary transactions on the Internet with the best anti-fraud technology, or on the equally ultra-secure server of Paypal, the world's number 1 for online payments.
On the BNP Paribas or Paypal websites, your data is encoded using SSL Protocol: when you pay online on our site News-Parfums.com, your browser transmits the transaction in a secure mode. Thus, when entering your banking details, unbreakable encryption is performed by your browser. With a current browser such as Internet Explorer, Firefox, Chrome, or Safari, it's automatic. Your transactions are encoded with the best technologies, ensuring the total confidentiality of your transactions.
Are the products sold on News-Parfums.com original?
First and foremost, it is important to know that News Parfums is a traditional perfume shop in the 1st district of Marseille since 1998. The products we sell online are the same as those in our physical store: they come from the official French distribution channel.
The products we sell are therefore the same as those found in perfume shops or major perfume retailers. They benefit from the same guarantee of authenticity and quality.
What are the preparation and delivery conditions for an order?
We prepare and ship your products from Marseille, France, and deliver to all member countries of the European Union and the Overseas Departments and Territories. Find detailed delivery conditions here.
What are the return conditions for a product or an order?
You can return a product or your complete order within 14 days after receiving it for an exchange or refund.
To return a product or an order, visit this page: Return a product.
What are the advantages of ordering from News Parfums?
In addition to the responsiveness of Customer Service, competitive prices, and the seriousness of after-sales service, we commit to providing you:
- 1 sample in each order with no minimum purchase
- 3 high-end brand samples with each order > 75 €.
- 1 prestigious gift for orders over 200 €. E.g., 1 travel kit, 1 bath towel, 1 beach bag, etc., subject to availability.
- a Cashparf loyalty program allowing you to accumulate 3% of your order in vouchers valid on a future order.
- gift wrapping of your products on request, along with a printed card of your personal message.
What should I do if I don't receive my order as expected?
If you were supposed to receive your order but it has not been delivered as expected, don't panic! We will find a solution:
1. Check the tracking of your parcel available on this page: Order tracking. Your parcel may be at the agency or delivered to the caretaker or a neighbor.
2. In the event that a parcel has been shipped but the Customer has no news of the order 5 working days after the shipment of the parcel in France and 15 working days abroad, they must contact the nearest Post Office to the delivery location of the said parcel.
If neither the Post Office nor the parcel tracking (www.colissimo.fr) indicates any trace of this parcel, the Customer must contact News-Parfums.com within 7 working days by email in the "Contact > After-Sales Service" section to file a complaint.
News Parfums' Customer Service will then initiate an investigation with the carrier's services. The Customer will receive an email indicating that an investigation is open. The definitive response time from the Post to News-Parfums.com is generally 14 working days.
- If the parcel is found, it is then sent to the Customer: the reception procedure then follows its normal course (parcel deposit or delivery notice, etc.)
- If the parcel is declared lost, News-Parfums.com immediately proceeds with the replacement or credit formalities for the lost order (products and shipping costs).
Want to contact us to place an order or for another reason?
You can reach us via instant messaging at the bottom right of our site, or by completing our contact form or by phone at +334 91 54 10 10 from Monday to Saturday from 10:00 to 19:00 at the cost of a local call.
Want to consult our general terms of sale?
Visit this page: General Sales Conditions